![]() ![]() You received a counterfeit version of the item.Įxample: You purchased a Rolex, but received a Faux-Lex. Contact PayPal for answers to all of your online payment questions or to sign up for our services PayPal is the world's leading online payment processor.Central time United Kingdom: 08707 301 881 Hours of operation: Monday - Sunday, 8:00 a.m. US/Canada: 88 Hours of operation: Monday - Friday, 8:00 a.m. Make your edits, then click Update Number. You can contact Payflow Merchant Support center within your region by calling the numbers below. To edit your phone number, click Change next to the number. If you use PayPal Express, then you might have noticed that the Shopify order details page doesnt contain the customers phone number. Enter the details then click Add phone number. In the Phone Numbers section: Click + Add New to add a new phone number. Save your payment information, and well autofill your saved card details, addresses, and phone numbers for all future purchases on Link-enabled sites. The item was damaged en route to its destination.Įxample: You bought a beautiful antique lamp, and it arrived in pieces. Here’s how to add, change or remove a phone number on the PayPal website: Go to your Settings.You purchased a specific quantity of an item, but received the wrong amount.Įxample: You purchased five pairs of fuzzy dice and only received four.The item is missing parts or features, and this was not disclosed.Įxample: The listing said batteries included, but they weren't.You received a completely different item.Įxample: You purchased a book, but received a DVD.There are a variety of scenarios that meet this condition, for instance: Your order arrives, but it's significantly different than it was described. If you made the purchase on eBay, start here instead.ģ. In some error situations, PayPal may show only an error code number or generic. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.Īll you have to do is log in to your account and open a dispute to get the refund process started. If youre not sure which one to use with your PayPal account, contact PayPal. Report it within 60 days and PayPal will investigate. This may mean someone has used your PayPal account without your knowledge or approval. This measure is a safeguard to protect sellers from harassment and ensure that only legitimate buyers can contact them. You were charged for something you didn't purchase. ![]()
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